At 108 Bhakti Sewa, we value your satisfaction and strive to deliver high-quality puja products with utmost care. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns only in the following cases:

  • You received a damaged or defective item

  • You received an incorrect product

  • The item is missing or incomplete in the package

To be eligible for a return:

  • You must notify us within 3 days of receiving the product

  • The item must be unused and in its original packaging

  • A photo or video proof of the damaged/wrong item is required

2. Non-Returnable Items

For hygiene, spiritual, or safety reasons, the following items cannot be returned:

  • Opened or used puja items

  • Incense sticks, oils, powders, and consumables

  • Customized puja kits or made-to-order items

  • Items without original packaging

3. Return Process

To initiate a return, please contact our support team via:

  • Email: [Insert your email]

  • Phone/WhatsApp: [Insert contact number]

Include:

  • Your order number

  • Reason for return

  • Clear images of the item and packaging

Once your return request is approved, we will guide you through the return shipping process.

4. Refund Policy

  • Refunds are processed only after we receive and inspect the returned item.

  • Approved refunds will be issued within 5–7 business days via the original payment method.

  • In certain cases, we may offer a replacement or store credit instead of a refund.

5. Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will bear the shipping charges.

  • If the return is for any other reason, return shipping will be the customer’s responsibility.

6. Order Cancellations

  • You can cancel your order before it is shipped.

  • Once shipped, the order cannot be cancelled. You may request a return (if eligible) after delivery.

7. Contact Us

For any return or refund-related queries, please contact:

108 Bhakti Sewa
Email: bhaktisewa108@gmail.com
Phone/WhatsApp: 74041 49000